Cancellation & Refund Policy for genuineworkshop.in

Effective Date: 15-Feb-2024

Thank you for choosing genuineworkshop.in. This Cancellation & Refund Policy outlines the terms and conditions regarding the cancellation of orders and the refund process. By making a purchase on our website, you agree to the terms outlined below.

1. Order Cancellation

1.1 Cancellation by Customer

Customers may request order cancellation within [X] hours of placing the order by contacting our customer support at [customer support email/phone number]. We will make our best efforts to accommodate cancellation requests received within this time frame.

1.2 Cancellation by genuineworkshop.in

We reserve the right to cancel an order under certain circumstances, including but not limited to:

• Unavailability of the product
• Errors in product pricing or description
• Fraudulent activity

If we cancel your order, we will notify you promptly and provide a full refund.

2. Refund Policy

2.1 Eligibility for Refund

Refunds will be processed only under the following circumstances:

• Order cancellation within the specified time frame
• Defective or damaged products received by the customer
• Non-receipt of the product due to logistical issues

2.2 Refund Process

Refunds will be issued in the original form of payment. The processing time for refunds may vary, but we will make our best efforts to process refunds promptly.

2.3 Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Downloadable digital products
• Products that have been used or damaged by the customer
• Products without original packaging or tags

3. Return of Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer support within [X] days of receiving the product. We may require you to provide photographs or other evidence of the damage. We will arrange for the return of the damaged product and provide a replacement or issue a refund.

4. Contact Information

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at:

• Phone: 9386660557
• Email: vijay2622@gmail.com
• Address: Gyan Sagar Public School, Chas Block, Chas Bypass Road, Banshidih Colony, Bokaro Steel City, Bokaro, Jharkhand, 827013

5. Changes to the Cancellation & Refund Policy

We reserve the right to update and modify this Cancellation & Refund Policy at any time. Please review this page periodically for any changes.

By making a purchase on our website, you agree to the terms of this Cancellation & Refund Policy.